Material Indicator and Performance

2024 Performance Highlights

The punctuality rate is 99.5%, and the average delay time is only about 0.2 minutes.
Since the commencement of operations to the end of 2024, there are no passenger casualties due to traffic accidents.
A total of 1,800 sets of turnout inspections were completed, with 8,421 km of routine track inspections and track irregularity inspections completed.
99 disaster prevention and rescue drills (training) were completed.
Completed the improvement of bus platforms and taxi service counters at Miaoli Station, Changhua Station, and Yunlin Station.

The cumulative number of tickets paid through the T Express APP has reached 32.12 million.
The average accuracy of Artificial Intelligent Customer Service was 96%.
There is no personal information leaks attributed to THSRC.
Completed the platform construction of intelligent drone for HSR bridge inspection and pilot training.
Continue to development "Smart Cloud for Safety" and to build up the operation of the security data cloud platform and security management tools.

Tourism Project has been promoted and generated nearly 4.3 million tourists, which is 6.8% increase over last year.
From 2022- 2024, a total of 17 suppliers have been audited. THSRC achieved 74.5% of local labor service procurement, and more than 80.5% of materials procurement.
The amount of green procurement has reached NT$ 360 million.
From 2011 to 2024, THSRC worked with a total of 136 alternative material development suppliers, saving a total amount of nearly NT$ 4.1 billion.
THSRC entrusted China Steel Corporation to develop and manufacture the "Overhead Catenary System Maintenance Vehicle", and the second phase of “Localization of Domestic Vehicles” plan will be continued in 2024.
Actively sign memorandums of industry-academia cooperation with domestic colleges and universities, and cooperate with 30 colleges and 132 students with maintenance and transport internship opportunities in 2024.

Based on the calculation of passenger-kilometer, THSRC significantly reduced carbon dioxide emissions by 1,108,149 metric tons compared to passenger cars, which is equivalent to the carbon uptake of 2,849 Da-An Forest Park.
The annual solar power generation of the four maintenance depots and six stations reached 8,964.004 MWh.
The "Birth, Raising and Education Subsidy Program" is planned to be officially launched in 2025.
THSRC continues to sponsor NT$ 1.143 million to Jacana Ecological Education Park every year, with a cumulative amount of NT$ 71.037 million.
THSRC raised around NT$10 million under the “The High-Speed Educational Endowment Program.”
From 2009 to 2024, the “THSRC Smiling Train Program” aided 902 disadvantaged groups with a total of 150,303 participants.
“Annual THSRC Winter Outreach Blood Drive” event, more than 28,000 bags of blood have been collected from 2012 to the end of 2024.

Profile Disclosure	Unit	2022	2023	2024
Number of Train Services	times	54,054	54,991	57,729
Passenger Volume	thousands	54,162	73,087	78,250
Punctuality Rate (Arrival within Five Minutes of Scheduled Time, including Delays due to Force Majeure)	%	99.47%	99.58%	99.50%
Reliability Rate (including Delays due to Force Majeure)	%	99.99%	100.00%	99.92%
Average Delay Time for Arrival at Terminal Station	minutes	0.24	0.19	0.20