Material Indicator and Performance

2025 Performance Highlights

The punctuality rate is 99.31%, and the average delay time is only about 0.28 minutes.
Since the commencement of operations to the end of 2025, there are no passenger casualties due to traffic accidents.
A total of 1,800 sets of turnout inspections were completed, with 8,421 km of routine track inspections and track irregularity inspections completed.
100 disaster prevention and rescue drills (training) were completed.
Completed the automation of entrance doors at Chiayi and Tainan Stations, as well as improvements to the rain shelters in the taxi queuing areas at Tainan Station.
Won three major categories at the MOTC "Golden Way Award."

More than 28.69 million tickets have been paid for and issued via the T Express APP.
The average accuracy of Artificial Intelligent Customer Service was 96%.
There is no personal information leak attributed
Since 2025, the maintenance department has been conducting drone-based bridge inspection operations.
Continue to develop "Smart Cloud for Safety" and to build up the operation of the security data cloud platform and security management tools.
The wheelchair seat reservation service optimization project won the "Best Service Innovation Enterprise Award" at the 2025 CSEA Excellent Customer Service Award.

From 2022-2025, a total of 19 suppliers have been audited. THSRC achieved 99.5% of local labor service procurement, and reached 81.2% of materials procurement.
The amount of green procurement has reached NT$ 390 million.
From 2011 to 2025, THSRC worked with a total of 142 alternative material development suppliers, saving a total amount of nearly NT$ 4.22 billion.
THSRC entrusted China Steel Corporation to develop and manufacture the "Overhead Catenary System Maintenance Vehicle" and the second phase of "Localization of Domestic Vehicles" plan will be continued in 2025.
Actively sign memorandums of industry-academia cooperation with domestic colleges and universities, and cooperate with 32 colleges and 136 students with maintenance and transport internship opportunities in 2025.
Received Level A certification for the Taiwan Intellectual Property Management System (TIPS) annually from 2021 to 2025.
As of 2025, THSRC has accumulated 62 patents (25 invention patents / 37 utility model patents) and 169 trademarks.

Based on the data on passenger-kilometers from 2025, THSRC reduced carbon dioxide emissions by 1,182,327 metric tons compared to smaller passenger cars, equivalent to the carbon sequestration of 3,039 Da-An Forest Parks.
The annual solar power generation of the four maintenance depots and six stations reached 9,596 MWh.
Launched the first "THSRC Project of Childcare" to provide subsidies for childbirth, parenting, and education. Over 2,700 children of employees have benefited
THSRC continues to sponsor the Jacana Ecological Education Park each year, with acumulative amount reaching NT$ 72.18 million.
THSRC raised over NT$ 14.13 million through the "The High-Speed Educational Endowment Program". Over the past 16 years, cumulative donations have surpassed NT$ 190 million.
In 2025, the THSRC Smiling Train Program benefiting 39 disadvantaged groups with a total of 1,666 participants.
From 2012 to 2025, the Annual THSRC Winter Outreach Blood Drive achieved a cumulative total of nearly 32,000 bags of donated blood.
The median salary of non-executive full-time employee increased by 9.01%

Profile Disclosure	Unit	2024	2025
Number of Train Services	times	57,729	59,606
Passenger Volume	thousands	78,250	82,070
Punctuality Rate (Arrival within Five Minutes of Scheduled Time, including Delays due to Force Majeure)	%	99.50%	99.31 %
Reliability Rate (including Delays due to Force Majeure)	%	99.92%	99.99 %
Average Delay Time for Arrival at Terminal Station	minutes	0.20	0.28