Safety Transportation

In order to ensure the safety of THSRC's operating environment, the Company has set up safety committees at 3 different levels to formulate prudent safety policies and implementation plans by the company-level safety committee, and regularly report significant issues related to operational safety to the Board of Directors. The cross-division-level Operational Safety Committee, functional committees, and division-level committees, executes strategies to ensure that each employee understands and abides by the Company's safety regulations. In addition, the employee work instructions stipulate that employees shall be assigned the management or execution responsibilities as per their job rankings to thoroughly implement safety management measures and shape a safety-oriented operating culture.

Furthermore, THSRC focuses on identifying and managing minor near-miss incidents that are often overlooked. Proactive management of these events provides early prevention opportunities and reduces the likelihood of accidents. The Company continues to promote the "Employee Voluntary Safety Reporting Mechanism." In addition to using incentive programs to encourage reporting and enhance employees' awareness, The Company utilizes system controls to manage the handling procedures of reported items. This ensures effective safety reporting, establishes a mindset of "safety and prevention first," and helps us build a business culture in which safety is paramount.

THSRC's operational safety management mechanism is based on internationally recognized risk assessment and safety management methods. The scope of management covers the entire high-speed rail transportation service, maintenance operations, and all work execution processes related to the five core systems of railway transportation, including modifications, replacements, and renewals. Every step is strictly executed in accordance with operating procedures. THSRC conducts comprehensive quarterly reviews on significant railway operational safety issues from the perspectives of legal regulations, systematic transportation, extreme disasters, safety management, and security affairs, both domestically and internationally. These findings are then presented to the Operational Safety Committee for review.

THSRC has established a Safety Management System (SMS) and formulated the "Operation Safety Plan" as its highest-level safety management guideline. The plan draws on the safety management systems promoted by international transportation and standardization organizations, such as the European Union Agency for Railways (ERA), the International Civil Aviation Organization (ICAO), and the International Organization for Standardization (ISO), as well as safety management experiences from the domestic and international transportation industries. It is also adjusted based on the annual results of SMS management reviews. The plan encompasses 12 safety management elements, including the safety policy. Through the P-D-C-A (Plan-Do-Check-Act) principle, the Company continuously control, supervise, and improve the safety performance of the railway transportation system to ensure that safety remains our top priority.

THSRC has also established quantitative performance indicators. In 2025, no passengers suffered serious injuries or fatalities due to train accidents. A total of 3 minor passenger injuries were attributable to high-speed rail operations, resulting in a passenger injury rate (minor) of 0.037 per million passenger trips. The Company remain committed to providing passengers with safe and high-quality transportation services. For details regarding operation-related quality management systems and quantitative performance indicators, please refer to the "Safety Services and Responsible Transportation".

THSRC held a "Security Incident Handling and Response Practical Training" course in 2025 to strengthen the awareness and culture of safety among employees and partners for positioning high speed rail services as critical infrastructure. The curriculum included "Safety Protection and Resilience of THSR Critical Infrastructure," "Security Incident Handling and Response Practice," and "Suspicious Object Handling and Response Practice." These sessions facilitated communication among employees and collectively shaped safety awareness. A total of 105 trainees participated, including front-line maintenance executives and supervisors. The Company invited experts to share their experience and organized discussions between different units to effectively improve our overall preparedness and emergency response capabilities. THSRC continues to enhance safety quality to respond to security threats and challenges.

THSRC regularly reviews the effectiveness of quality management through a rigorous quality management system, various quality performance indicators, and quality improvement proposals, and promotes quality policies from top to bottom, so that the spirit of quality becomes the THSRC culture, to protect each passenger who trusts THSRC.

THSRC introduced the ISO 9001 quality management system in 2005 and has held annual quality management review meetings since 2007. These meetings are chaired by the President and attended by heads of all departments. Since 2010, THSRC has commissioned an external third-party certification body to conduct annual audits in accordance with the international standard ISO 9001. The scope of certification covers core business operations, including "high-speed railway operations, maintenance, and passenger services." THSRC has passed all certifications as of 2025. In 2025, the Railway Bureau of the MOTC conducted an annual periodic inspection and two interim inspections, resulting in a total of 3 observation items regarding operations.

To implement quality management, THSRC regularly reviews the latest status of internal operational facilities, equipment, and related system hardware and software, with a total of 34,258 items under management (81.41% configuration management rate). Through strict control and verification of internal operational quality, the Quality Assurance Office conducts internal audits once per quarter to ensure that THSRC's quality management system makes timely progress in line with updates and continues to strengthen operation and maintenance quality. The Company has also established quality management performance indicators. The Company implements quarterly reviews and improvements based on results to provide customers with high-quality travel services that meet the four major requirements of safety, reliability, efficiency, and customer satisfaction. THSRC continues to refine the quality management and the Company is committed to providing passengers with safe and high-quality transportation services.

Since commencing operations, THSRC has maintained an excellent safety record and smooth track operations and ensured normal services. For any operational abnormality that causes a train to arrive at its final destination with a delay exceeding 5 minutes, or any abnormality (including natural disasters) that senior management deems necessary to explore, the Operation Safety Office conducts a review, post-event evaluation, or necessary investigation. The Company performs cross-referencing and analyses covering train operation and dispatch, passenger service, emergency repair and maintenance, and original design and construction to verify the causes of incidents and discuss improvement measures or response actions. Furthermore, the Operation Safety Office regularly conducts railway operational safety audits of internal operations and maintenance units according to the annual audit plan. Relevant audit findings are continuously monitored and tracked until the cases are closed for improvement items.

THSRC track maintenance personnel perform routine inspections daily after the completion of train operations conclude. Along with routine track inspections, daily maintenance and inspection items include stations, trains, electromechanical facilities, civil structures, and route safety. These cover safety testing for all facilities and employ professional technologies to maintain transportation safety, such as train vibration automatic measurement, ultrasonic rail inspection, and daily maintenance operations like rail and turnout grinding. The 2025 safety inspection achievements include 1,800 turnout inspections as well as the completion of 8,421 kilometers each for routine track inspections and track irregularity inspections.