Organization Structure
Main operational scope and duties of each department/unit
Secretariat Division of the Board of Directors
Established under the Board of Directors, the Secretariat Division is responsible for implementing corporate governance issues and provides relevant resources or assistance to the Board of Directors and functional committees to perform their duties in order to facilitate smooth operation of the Corporation's corporate governance system.
Corporate Audit Office
Plans and implements annual audit plans and issues audit reports in accordance with the “Internal Audit Procedures” and related laws and regulations, and executes project audits according to the instructions of the Board of Directors or Board-authorized personnel.
Corporate Planning Division
Responsible for formulating overall corporate business strategies; formulating and implementing strategies related to sustainable development, service needs, important projects, and international affairs; analyzing overall business performance; and managing important projects.
Operation Division
Responsible for planning and execution of train maintenance, trolley sales, train operations, traffic monitoring, station management, ticketing operations, and passenger services to provide safe, comfortable, and efficient passenger transportation services.
Maintenance Management Division
Responsible for maintenance of core electromechanical systems for rolling stock, track, power, signaling, and communication systems, and maintenance of infrastructure, depot facilities, and station facilities.
System Research Development Division
Develops technologies and upgrades core high-speed rail systems, as well as plans, designs, monitors, and improves Corporation system facilities.
Business Division
Mainly responsible for market research and analysis, planning of transportation business products and services, development and promotion of tourism products, planning and management of affiliated businesses, corporate brand management, communication management, and promotion of other businesses to maximize Corporation revenues.
Travel and Business Development Division
Mainly responsible for planning, developing, and marketing of HSR travel products, and making appropriate adjustments to align with target customer needs, available seats on trains, and ticket revenues, thereby balancing market trends and corporate interests. The division also works to build the HSR travel brand and increase product sales by adhering to the Corporation's corporate identity standards and by implementing digital marketing for travel products, systematic interface optimizations, and distributor channel promotions while also aligning with government policies and local tourism resources to evaluate potential opportunities for collaboration with HSR travel products in response to government tourism policies and to promote travel around Taiwan on the HSR.
Information Technology Division
Formulates and confirms proposed corporate digital transformation strategies and goals. Responsible for the planning, development, operation and maintenance of the Corporation's overall information system, including formulation of information development strategies, planning of information system architecture, evaluation and introduction of application systems, maintenance and management of automatic fare collection system, maintenance and operation of computer room host equipment, corporate information security governance and management, planning and optimization of information system infrastructure, education and training for information promotion, and execution of various information management procedures.
Public Affairs Division
Builds internal and external stakeholders communication channels to communicate accurate corporate messages; plans and implements corporate image projects, major milestones, ceremonies, and charity events.
Procurement Division
Establishes fair and open procurement procedures to improve procurement efficiency and functionality, thereby ensuring procurement quality; establishes procurement policies and strategies; establishes/maintains/manages efficient procurement procedures for Corporation operations and management; develops business sources and suppliers; implements contract management; reduces costs and ensures stable supply of materials; strengthens inventory management for materials; provides assistance and advice on claims management to contract management units; and ensures Corporation interests.
Finance Division
Responsible for financial planning and execution, securing of long-term and short-term funds, capital utilization and management, financial risk management, land and share management; comprehensive analysis and reporting of corporate budgets, final accounts, taxes, and business performance; research and handling of accounting related matters; and formulation, revision, and implementing of business by-laws.
Human Resources and Administration Division
Responsible for integrated management and planning of human resources, general affairs and logistics, and document management, as well as formulation of relevant systems. Main duties encompass remuneration and benefits, recruitment and appointment, employee relations, learning and development, general administration, and document management.
Legal Office
Provides legal advice and legal counsel to all Corporation units, including advice on corporate development and risk management; handles lawsuits related to all corporate business aspects; reviews all contracts; formulates and revises all contract templates; assists in planning, promotion, and execution of corporate governance systems and corporate governance evaluations; provides legal counsel on shareholder, Board, and functional committee proposals and meeting operations; plans and promotes management systems for intellectual properties; establishes and promotes legal compliance systems; plans and coordinates handling of engineering, operation, and asset insurance, claims, or third-party claims cases; and provides counseling on matters relating to insurance.
Quality Assurance Office
Responsible for planning, management, supervision of the Corporation's quality management system, form management, coordination for government audits, system assurance, independent verification & validation (IV&V), internal control, and risk management, as well as formulation of relevant systems.
Safety Committee
Ensures the safety of passengers and high-speed railway systems, information security, and protection of personal information. Responsible for keeping pace with internal and external issues and risks relating to operations, planning and promoting policies and strategies relating to safety procedures, obtaining and coordinating relevant operational resources, supervising safety performance and achievement of targets, reviewing responses to and investigations into abnormal events, and following up on corrective measures and improvements to “personnel, procedures, and equipment.”
Occupational Safety and Health Committee
Provides recommendations for occupational safety and health policies and self-management plans; safety and health management plans, measures, and reports; and occupational hazard investigation reports. Convenes at least once every three months and compiles records in accordance with relevant laws and regulations.
Occupational Safety and Health Office
Formulates, plans, supervises, and promotes safety and health management procedures, and guides relevant departments in implementation of said procedures. Main duties include occupational safety management and employee health management.
Operation Safety Office
Responsible for formulating the Corporation's safety management system, management policies and management systems for personal information, safety policies, and safety objectives, and assessing the effectiveness of safety management procedures. Main duties include three main aspects: investigation, operation maintenance, and disaster prevention.