Registration

• Passengers need to fill in the "Lost & Found Property Inquiry Form" and describe the lost items, including the name, characteristics, place lost and date lost, the owner's name, address and contact numbers.

Lost Property Claim

• Passengers need to bring IDs/ passport to the Passengers Service Counter to take the lost & found property. Agents need to provide an entrustment form, the owner's ID card or copies of valid documents. Passengers need to fill in the Form after staff hand the articles over to them.
• Download the Proxy for Collection

Lost Property Inquiries

• Passenger Service Counter at any THSR station provides Inquiry of lost and found property. Also, passengers can inquiry through the THSRC website.

Handler for those held over six months

• The found property will be kept on file in each station where it was found. If the owner does not reclaim the property within six months, the person who lost the item shall lose ownership of the lost property.
• Property will be held in the THSRC for a minimum of six months from the day it is found. (The lost property could be inquired the day after the lost day. )
• For those held over six months, please contact Customer Service.