Customer Affirmation

Customers' affirmation and feedback are important indicators for THSRC to review our own quality management performance. Every year, THSRC entrusts a third-party organization (IPSOS in 2024) to conduct a survey on customer satisfaction. In 2024, the average overall service satisfaction of the four major service aspects (ticketing service, station facilities and services, train equipment and services, and station transfer environment and services) obtained through online surveys reached 95%, among which 95%~96% had a high level of attention and 93%~97% had a high satisfaction rating. Moreover, in order to implement operating procedures and specifications, THSRC personnel also often receive recognition and praise from passengers for their attentive and sincere services.