Operating Base and Services
HSRC began operation in 2007, with western Taiwan as its primary operating base, and is headquartered in Nangang District, Taipei City. The total length of the THSR operating route is 350 kilometers, passing through 11 counties and cities and 76 townships in western Taiwan.
Note：The function of depots is different from that of stations, and it includes main workshop, marshalling yard, civil engineering base and electrical engineering base, and maintenance base. At present, the maintenance depots in service include Liujia/Hsinchu, Wuri/Taichung, Taibao/Chiayi, Zuoying/Kaohsiung, and Yanchao Main Workshop/Kaohsiung; while Xizhi Depot is currently being planned.
Business Scope of THSRC
| Item | Content |
|---|---|
| High Speed Rail Services | Fast, convenient and comfortable rail transport services, while offering different types of train services, including direct train, semi-direct train, and stopping train to meet passengers' needs. |
| Operation of Relevant Affiliated Services | Retail spaces leasing (e.g., convenience stores, food and beverage, and service counters), parking lots at stations, advertising sales (e.g., lightboxes, column spaces, wall spaces, product displays, and train decorations), retail, trolley sales, and others. The "T-Shopping" e-commerce business was introduced in 2024. |
THSRC's upstream industries of the value chain mainly provide train carriages, construction services, and manufacturers and maintenance industries for track-related service facilities and equipment. Midstream includes the power supply industry that provides our own operations, transport support related to train preparation, and operators related to the provision of transfer services, including the parking lot management industry, the freeway bus industry, the car rental industry, and the taxi industry. Downstream are passengers taking the THSR, or travel agencies that cooperate with the THSRC.
Ticketing Services
Multiple Ticketing Channels
Passenger Services
Strengthening Customer Relationships with Optimized Experience
THSRC launched the individual membership mechanism "TGo Membership Program" in October 2017, enabling customers to purchase tickets as THSRC members and accumulate points through consumption to redeem THSR tickets or enjoy discounts.
As of the end of 2025, THSRC's TGo membership program had over 3.293 million valid members, representing a 12% growth compared to the previous year. The Company continues to create cross-sector cooperation opportunities for the TGo membership program. Accumulated points can be redeemed for products on the "TGo 365" Point Redemption Platform, used for payments on "T-Shopping," or applied toward HSR tickets and travel itineraries. In 2025, points were primarily used to offset HSR ticket fares. Through the accumulation and redemption of points, THSRC continues to foster interaction and sales, deepening the value of TGo membership while creating economic value for a diverse range of businesses.
Innovative, Digital, and Real-Time Communication
THSRC is committed to developing a wide range of information platforms for the real-time announcement of operational information and promotional videos, helping passengers stay informed about travel details. THSRC provides the latest service information through its Facebook fan page to interact with customers and obtain feedback in real-time. In 2025, the page gained 3,000 new followers, reaching a total of 450,000 followers, with over 1.07 million post views throughout the year. The Company also uses the THSRC APP to build a real-time communication system with consumers and provide comprehensive digital services including membership information, itinerary planning, and special offers. Cumulative downloads increased by 94,000 over the previous year, totaling more than 1.74 million downloads. In the future, THSRC will continue to enhance app functions to provide passengers with innovative and diverse services.
THSRC continues to promote its personalized mobile ticketing service, the "T Express App," aiming to better meet passenger habits and needs. Currently, the "T Express App" has become one of the primary channels for passengers to purchase tickets and board trains. In 2025, more than 28.69 million mobile tickets were issued, and cumulative downloads reached approximately 19.22 million, an increase of 2.14 million compared to 2024. The overall proportion of mobile payment usage reached 53.2%, demonstrating the effectiveness of THSRC's digitalization efforts.
Enjoy a Local Travel
In 2025, THSRC actively supported unique local activities and launched the "Journey with THSR, Discover Taiwan" products. THSRC planned special tourism projects such as "Taipei Summer Festival," "One day tour to NPMSB," "T Holiday: Kaohsiung Cijin Trip," "Pingtung Sichongxi Hot Spring Season," and "Lohas Go," encouraging travelers to explore the culture heritage and natural landscape throughout Taiwan via the high speed rail. In addition, the Company focused on New Taipei, Miaoli, Nantou, Changhua, Yunlin, Chiayi, Tainan, and Kaohsiung to connect local industrial resources with tourism resources to develop themed itineraries titled "T Holiday: Go Local." THSRC directed tourists to local areas to promote local tourism development and growth in the tourism industry and launched the "T Holiday: Senior Travel" tourism project for senior citizens as well. THSRC provided travelers aged 65 and above with travel services that offer both discounts and convenience. THSRC assists diverse groups in exploring different parts of Taiwan with greater ease and enhances the accessibility of travel experience.
The Company continued to collaborate with tourism operators to launch tourism projects such as "T Holiday: Free Stay" and "T Holiday: Free Car Rental" to stimulate domestic travel demand during the offseason and encourage weekday travel. In addition, THSRC collaborated with the Tourism Administration, MOTC to promote the "Go 2 Taiwan: One-Way Ticket Buy 1 Get 1 Free" for Foreign Travelers" discount campaign to support tourism in cities along the high-speed rail line in Central and Southern Taiwan and foster the co-development of the transportation and tourism industries.
THSRC bears the responsibility of promoting sustainable tourism. The Company encourages passengers to support sustainability policies through project design and empower the development of the domestic tourism market. 2025 marked the fourth year of THSR's "Hotel combo tickets" for promoting low carbon travel projects. THSRC has accumulated more than 200,000 passengers who participated in green travel actions. This year, THSRC joined forces once again with the Tourism Administration, MOTC and nearly 110 hotels to unveil the "Taiwan Eco-Slow Travel" project. By providing discounts for HSR tickets, THSRC encouraged travelers to take low-carbon and eco-friendly high-speed rail trains, stay in accommodations with environmental protection certification, reduce the frequency of room cleaning, and embrace paperless ticketing for a low-carbon journey.
In 2025, THSRC actively collaborated with central and local governments to promote local tourism in 20 tourism partnership projects. In the future, THSRC will continue to focus on the needs of diverse traveler groups, intensify friendly tourism services, and present a more inclusive tourism model. Also, the Company maintain active collaboration with both central and local governments as well as the tourism industry, leveraging the core transportation advantages to support the sustainable development of domestic tourism and fulfill the corporate philosophy of common sustainable prosperity.
THSRC participated in the Taipei International Travel Fair in 2025 and created an immersive exhibition area centered on "Innovation, Sustainability, and Passenger Experience." The Company received the "Best Sustainability Award" from the organizer. The booth design featured giant LED screens and dynamic multimedia performances. The Company utilized reusable modular cabinets for the spatial structure to reduce waste generated in disposable decorations. This approach balanced aesthetics with utility of recycled resources, creating an immersive experience that combined technology with human values. It reflected THSRC's brand development strategy, which is focused on innovation, sustainability, and passenger experience, symbolizing the beginning of THSRC's transition.
"Every expectation deserves to be fulfilled in person." The Company adopted an ingenious design of the LED tunnel for visitors to feel as if they were traveling through Taiwan's natural scenery and the changes of the four seasons, moving from imagination into reality to personally experience the local sceneries of Taiwan. The venue also incorporated themed displays and interactive experiences for "T Holiday" and "T-Shopping," inviting the public to take the high-speed rail to slowly experience Taiwan and discover the beautiful connection between travel and daily life.
Traffic Dispersion and Transfer Services
Traffic Dispersion Measures
THSRC adopts rigorous internal procedures to formulate diversified dispersion plans and submit them to the Ministry of Transportation and Communications (MOTC) for review before execution. At present, a total of 34 trainsets are available to provide service, and the planning of train schedules takes into account the needs of each time period, the expected occupancy rate, and the available fleet resources, with the aim of maximizing train transport capacity to meet public travel demand.
Traffic Dispersion Scheduling Measures
THSRC increased the total number of weekly travel services from 1,103 to 1,128 effective since July 1. In terms of expanding service capacity, a total of 59,606 train services were operated throughout the year, an increase of 1,877 services compared to 2024, thereby enhancing overall service capacity.
| Period of Occurrence | Traffic Dispersion Scheduling Measures | |
|---|---|---|
| Weekdays | Monday to Thursday | Temporarily increase the number of trains according to the number of passengers on the current day. |
| Peak Weekend Periods | Friday to Sunday | Move certain maintenance operations to weekdays to increase the number of usable trains during holidays. Temporarily increase the number of trains on the current day according to the number of passengers on the current day during the peak weekend period. |
| During Long Holidays | e.g., Lunar New Year, Tomb-Sweeping Day, etc. |
Control maintenance operations and provide maximum ridership to meet transportation demand. To disperse large numbers of passengers, temporarily increase the number of trains according to passenger demand on the current day during the traffic dispersion period for long holidays. |
Transfer Services
THSRC offers transfer or shuttle services in collaboration with various modes of public transportation at various operating locations, including shuttle bus, Taiwan Railways Administration (TRA), Mass Rapid Transit (MRT), public bus/express bus, taxis, parking lots, car leases, as well as pick-up and drop-off services for the physically challenged passengers. Moreover, THSRC has prepared transfer maps and established a transfer information system for passengers to consult, while providing transfer information at THSRC Corporate Website and THSRC APP.
Transportation Inclusion
To provide passengers with a friendly, inclusive, and accessible travel environment, THSRC has developed both "soft" and "hard" friendly and inclusive measures. Internally, the Company invites external instructors to explain service techniques and provide guidance courses during the new recruit training for station staff and train crew. These sessions help staff learn how to guide vulnerable groups, such as wheelchair users and visually impaired passengers, and include hands-on experiences. This ensures staff gain a deeper understanding of precautions for operations and can better meet passenger needs. In 2025, a total of 183 people were trained. Furthermore, reminder signs have been installed throughout stations to provide an environment with friendly guidance for seniors, wheelchair users, passengers with reduced mobility, those with large luggage, and those with strollers. With comprehensive planning of station/train services and facilities, THSRC strives to create a wonderful travel experience for every passenger.
Moreover, to prepare for the launch of the new-generation rolling stock N700ST in 2026, THSRC invited representatives from disability advocacy groups to Japan in 2025 to experience the new trains' accessible facilities and received positive feedback. THSRC will also strive to provide more thoughtful and convenient services and travel experiences for vulnerable groups, senior citizens, and minority passenger populations based on their usage rights. This includes more maternal support and infant-friendly facilities and customized hardware construction for people with disabilities and vulnerable groups. THSRC's relevant friendly services and facilities are as follows:
