Operating Base and Services
The THSRC began its operation in 2007, with Taiwan as an important operating base, and is headquartered in Nangang District, Taipei City. The total length of the THSR operating route is 350 kilometers, passing through 11 counties and cities in the west and 76 townships.
Note：The function of depots is different from that of stations, and it includes main workshop, marshalling yard, civil engineering base and electrical engineering base, and maintenance base. At present, the maintenance depots in service include Liujia/Hsinchu, Wuri/Taichung, Taibao/Chiayi, Zuoying/Kaohsiung, and Yanchao Main Workshop/Kaohsiung; while Xizhi Depot is currently being planned.
Business Scope of THSRC
| Item | Content |
|---|---|
| High Speed Rail Passenger Services | Fast, convenient and comfortable rail transport services, while offering different types of train services, including direct train, semi-direct train, and stopping train to meet passengers' needs. |
| Operation of Relevant Affiliated Services | Retail spaces leasing (e.g., convenience stores, food and beverage, and service counters), parking lots at stations, advertising sales (e.g., lightboxes, column spaces, wall spaces, product displays, and train decorations), retail, trolley sales, and others. The "T-Shopping" e-commerce business was introduced in 2024. |
THSRC's upstream industries mainly provide train carriages, construction services, and manufacturers and maintenance industries for track-related service facilities and equipment. Midstream industries include the power supply industry, transport support related to train preparation, and operators related to the provision of transfer services, including the parking lot management industry, the freeway bus industry, the car rental industry, and the taxi industry. Downstream are passengers taking the THSR, or travel agencies that cooperate with the THSRC.
Ticketing Services
Multiple Ticketing Channels
Passenger Services
Strengthening Customer Relationships with Optimized Experience
THSRC launched the individual membership mechanism "TGo membership program" in October 2017, enabling customers to purchase tickets as THSRC members and accumulate points through consumption to redeem THSR tickets or enjoy discounts, the "TGo Membership Program" has accumulated more than 2.934 million members, which is an 21.4% increase over the previous year. The TGo membership program continues to create cross-industry business opportunities. Accumulated points can be redeemed for products on the "TGo 365" platform, used as discounts on the "T-Shopping," or applied toward THSR ticket fares and travel packages. Through point accumulation and redemption, the program continuously fosters customer engagement and sales, further enhancing the value of THSR's TGo membership.
Innovative, Digital, and Real-time Communication
THSRC is committed to developing a multi-faceted information platform to broadcast public information related to transportation and promotional videos instantly and assists passengers in accessing real-time information related to train schedule. To interact with customers and get real-time feedback and suggestions, THSRC provides information regarding the latest product and service through our Facebook fan page. THSRC's Facebook Fan Page garnered 447,000 fans cumulatively in 2024, and the posts on THSRC's Facebook Page reached more than 6.064 million throughout the year. At the same time, "THSRC App" creates a realtime communication system for consumers to provide customers with more comprehensive digital services member information, itineraries and offers to customers in real time; in addition, the "THSRC App" has accumulated more than 164.3 million downloads.
THSRC continues to optimize its membership mechanism and enhance the convenience of ticketing services through multiple channels. The TGo Member ID real-time verification, launched in 2020, improves the accuracy of members' point accumulation when purchasing tickets via various reservation systems, including ticket windows, ticket vending machines, websites, convenience stores, and smartphones. Since August 2022, the "points discount for fares" service has been available through off-site channels, making it easier for members to use the Ignite service. By the end of 2023, passengers logging in to their TGo member accounts can, in addition to using their ID number or membership card number, also choose a "verified mobile phone number" for login verification, further enhancing the convenience of ticketing services.
THSRC continues to enhance the ticketing experience through mobile platforms by promoting the personalized mobile ticketing service, the "T Express App," a new feature allowing passengers to purchase non-reserved seat tickets within stations via the app has been introduced to better align with user habits and needs. The "T Express App" has become one of the primary channels for ticket purchasing and boarding. In 2024, over 25.71 million mobile tickets were issued, and the app accumulated approximately 17.08 million downloads — an increase of 2.08 million compared to 2023. The overall adoption rate of mobile payments reached 46.7%, highlighting the effectiveness of THSR's digitalization efforts.
Enjoy a Local Travel
In April 2024, THSRC launched the "First Stop for a Wonderful Journey" campaign to encourage passengers to take the HSR and conveniently arrange transportation, accommodation, and travel plans all in one place. By actively collaborating with local featured events, we introduced a series of themed travel packages, including "Tainan 400," "Discovered the Sun Moon Lake," "Pingtung Bluefin Tuna Cultural Festival," and "Urban-Rural-Island Tours," inviting travelers to explore Taiwan's rich culture and scenic beauty through the high-speed rail network, and continue to cooperate with the hotel and tourism industry to launch many value-added tourism projects, including "THSRC with Free Hotel" and "THSRC with Free Car Rental." In collaboration with the Tourism Administration，Ministry of Transportation And Communications, the bureau has launched the "Overseas Visitors Ride High-Speed Rail in Taiwan: Buy One, Get One Free!" to promote and activate the tourism benefits of cities along the central and southern high-speed rail routes. Therefore, THSRC has reached an annual tourist number of 4.3 million in 2024. Compared to 2023, the growth rate is as high as 6.8%.
In addition, THSRC has taken on the responsibility of promoting sustainable tourism and has led tourists to respond to the sustainable policy through sustainable tourism projects, stimulating and driving tourism business opportunities on the island. From April to June 2024, the THSRC "High- Speed Rail and Hotel Combo Ticket" launched the "Go! Green Travel" project, encouraging passengers to take the high speed rail, a low-carbon and environmentally friendly green transportation, to reduce the use of disposable amenities for accommodation, and by providing discounts for additional THSR's tickets. In the future, THSRC will continue to address the diverse needs and expectations of various passenger groups by collaborating with tourism industry partners to launch a variety of programs. We will proactively leverage our core strengths to promote sustainable tourism.
We not only promote low-carbon travel initiatives, but also take concrete actions by participating in internationally certified carbon offset travel. In December 2024, we joined the "Low-Carbon Sustainable Itinerary – Zhongxing New Village One-Day Tour" launched by HWAFU TRAVEL SERVICE CO., LTD., a Taiwan Tour Bus operator. This initiative successfully obtained a Gold Standard carbon reduction certificate from an international organization, achieving 1 metric ton of carbon offset. Going forward, THSRC will continue to deepen cooperation with local communities and develop more sustainable travel packages, taking concrete steps to support global sustainable development.
THSRC participated in the Taipei International Travel Fair in 2024, the booth design was inspired by the concept of the "Anywhere Door," symbolizing taking the THSRC allows travelers to quickly reach various destinations and truly experience the beauty of Taiwan. The booth featured a large, reusable LED screen that connected the entire venue, offering visitors an immersive experience of "The Most Authentic Taiwan WAY." During the exhibition, various promotional campaigns such as "T Holiday" and "T-Shopping" were actively promoted. This year's booth design exemplified the company's ESG vision for sustainable transportation by using large-scale electronic displays, replacing single-use materials, and adopting energy saving lighting throughout the area. From structural design to material selection, every detail reflected THSRC's commitment to putting sustainability into practice through real actions.
Traffic Dispersion and Transfer Services
Traffic Dispersion Measures
THSRC adopts rigorous internal procedures to draw up dispersion plans and submit them to the Ministry of Transportation and Communications (MOTC) for review before execution. At present, a total of 34 groups of trains are available to provide service, and the planning of the train schedule takes into account the needs of each time period, the expected occupancy rate, and the available fleet resources, and carries out shift planning to maximize the transport energy of the train and meet the travel needs of the public.
| Period of Occurrence | Traffic Dispersion Scheduling Measures | |
|---|---|---|
| Weekdays | (Monday to Thursday) | Temporarily increase the number of trains according to the number of passengers on the current day. |
| Peak Weekend Periods | (Friday to Sunday) | Move certain maintenance operations to weekdays to increase the number of usable trains during holidays. Temporarily increase the number of trains on the current day according to the number of passengers on the current day during the peak weekend period. |
| During Long Holidays | (e.g., Lunar New Year, Tomb-Sweeping Day, etc.) |
Control maintenance operations and provide maximum ridership to meet transportation demand In order to disperse large numbers of passengers, temporarily increase the number of trains according to passenger demand on the current day during the traffic dispersion period for long holidays. |
Overall HSR transport volume increases in 2024. Therefore, THSRC has increased the total travel services per week from 1,039 to 1,060 travel services since 1st of March, and further increase to 1,103 travel services per week since 1st of July. In terms of expanding service capacity, a total of 57,729 train services were operated throughout the year, an increase of 2,738 services compared to 2023.
Transfer Services
THSRC offers transfer or shuttle services in collaboration with various modes of public transportation at various operating locations, including shuttle bus, Taiwan Railways Administration（TRA） Mass Rapid Transit （MRT）, public bus / express bus, taxis, parking lots, car leases, as well as pick-up and drop-off services for the physically challenged passengers. Moreover, THSRC has prepared transfer maps and established a transfer information system for passengers to consult, while providing transfer information at each HSR station on its corporate website and THSRC APP.
Transportation Inclusion
In order to provide a friendly and inclusive accessible ride environment for all passengers while actively responding to the Sustainable Development Goals simultaneously, SDG 9 of “building affordable, safe, eco-friendly, resilient, and sustainable transportation”, THSRC has installed reminder signs at multiple locations in the stations to guide the elderly, wheelchair-bound, physically challenged passengers, and those with large luggage or strollers. Through sound and complete station/train services and facility planning, every passenger will be able to have a pleasant travel experience. Relevant services and facilities are as follows:
Internally, THSRC also arranges train guidance service courses for new station staff and train crew members to learn guidance operations for wheelchair-bound and visually impaired and other disadvantaged groups of passengers. In addition to arranging external lecturers to explain service skills, practical experience trainings are also arranged for colleagues to enable them to better understand the practical operation precautions and meet the needs of passengers.