The system provides 24-hour service.
Passengers who have made payment but have not collected the tickets can cancel the ticket at least 30 minutes before departure through the system, T Express or at the Ticket Window in any THSR station.
- When canceling an online payment through the service or T Express, the surcharge will be deducted from the original sum and returned to the credit card owner’s account.Before completion of payment, passengers are able to cancel the booking through the system free of charge.After payment is made online and before collecting tickets, passengers could cancel their booking(s) by themselves on this system at least 30 minutes before departure , handling fee of NT$20 per ticket will be applicable. (Credit Card Promotions are excluded.).
- When applying for cancellations at the station, please present ID number used for booking and the reservation number.
- When canceling an online payment, the surcharge will be deducted from the original sum and returned to the credit card owner’s account( except in exceptional circumstances). It takes 7-15 days to make the cancellation (exclude holidays and weekends).
Note: Passengers who have collected ticket from our partnering convenience store or T Express, please refer to the website instructions to apply for the ticket refund.