Group Tickets
- Passengers traveling together in groups of 11 or more with same origin and destination stations, the same train number, the same type of car (limited to business car and reserved seating on standard cars) are eligible to purchase group tickets.
- For the convenience of middle and long-haul passengers, group tickets are not available for travel between Nangang-Taipei, Nangang-Banqiao, and Taipei-Banqiao.
| Station Ticket Window | Online Seat Reservation | |
|---|---|---|
| Booking Method | All THSR stations | Group Seat Reservation |
| Passengers can purchase tickets at any station Ticket Window. | Passengers can fill out the online form. | |
| Booking Time | Depending on the opening hours of the station Ticket Window. more details | 09:00-17:00, Monday ~ Friday (if booking is made outside the aforementioned time or during national holidays, it is considered booking on the next working day). |
| Tickets are available for booking from 29 days up to 1 day prior to the departure date (inclusive). Furthermore, when the advance booking date falls on a Friday or Saturday, it will be extended to the following Sunday. | Tickets are available for booking from 29 days up to 1 day prior to the departure date (inclusive). Furthermore, when the advance booking date falls on a Friday or Saturday, it will be extended to the following Sunday. |
Notices for Group Tickets
In order to provide passengers with expedient ticketing service, and to ensure the required itinerary is booked correctly, THSRC reminds passengers to take note of the following :
- Passengers, who booked group tickets through online or fax service, please make remittance to designated account within 3 days of receiving our booking confirmation number. If the notification date is within 3 days of departure, please make payment before our notified time, otherwise the booking will be cancelled. After receiving remittance, we will contact you to confirm your booking. Please bring the passport of the group representative to collect the tickets on the designated date at the designated station.
- Any changes to the group ticket, like train number, type of car ,departure date ,origin and destination stations shall be based on the group as an entity. The change should be completed at least 1 day before the date of departure; the first change is free of charge. For changes not completed on time or for further changes, tickets will be refunded and repurchased, and handling fees will be charged.
- For refund of group tickets due to cancellation of itinerary or reduced number of passengers, the procedure must be completed at least 2 hours prior to the time of departure, a refund handling fee of NT$20 per ticket will be charged, no late application will be accepted.
- Groups applying for change or cancellation of itinerary, please download the form Application for Group Alteration ( PDF or WORD ) and fax to +886-2-8725-1398, where our dedicated staff will process your application. For groups which have already obtained tickets, when intending to apply for change or cancellation of itinerary, please bring all group tickets to the station Ticket Window for processing.