In order to provide passengers with expedient ticketing service, and to ensure the required itinerary is booked correctly, THSRC reminds passengers to take note of the following :
- Passengers, who booked group tickets through online or fax service, please make remittance to designated account within 3 days of receiving our booking confirmation number. If the notification date is within 3 days of departure, please make payment before our notified time, otherwise the booking will be cancelled. After receiving remittance, we will contact you to confirm your booking. Please bring the passport of the group representative to collect the tickets on the designated date at the designated station.
- Any changes to the group ticket train number, cabin type, departure date, segment or discount identity shall be based on the group as an entity. The change should be completed at least 1 day before the date of departure; the first change is free of charge. For changes not completed on time or for further changes, tickets will be refunded and repurchased, and handling fees will be charged.
- For refund of group tickets due to cancellation of itinerary or reduced number of passengers, the procedure must be completed at least 2 hours prior to the time of departure, a refund handling fee of NT$20 per ticket will be charged, no late application will be accepted. If the number of passengers does not qualify for group ticket after reduction, the remaining tickets shall be supplemented for the fare difference of regular tickets.
- Groups applying for change or cancellation of itinerary, please download the form Application for Group Alteration ( PDF or Word ) and fax to +886-2-8725-1398, where our dedicated staff will process your application. For groups which have already obtained tickets, when intending to apply for change or cancellation of itinerary, please bring all group tickets to the station Ticket Window for processing, those with proof of purchase, please also bring it along.